How top Social Care leaders are purchasing tech in 2025

22 January 2025 | 12:00PM GMT

Debbie Price

CEO
Coverage Care Services

Ruth Hallett

Head of Change
United Response

Hemal Joshi

Head of Sales
Sona

22 January 2025
12:00PM GMT

Debbie Price, CEO of large residential provider Coverage Care Services, will share her journey through the rigorous selection process for Sona’s Scheduling and HR solutions. Driven by the need to digitise paper-based HR records and achieve seamless integration between scheduling and HR tools, Debbie’s team prioritised simplicity, configurability, and data accuracy.

She’ll outline:

• the key questions her buying committee used during the assessment process
• the priorities they established to ensure staff satisfaction and compliance
• how they measured the success of their phased implementation, including KPIs like payroll accuracy, manual task reduction, and scheduling accuracy