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How to invest in Social Care solutions that pay for themselves

PUBLISHED: May 2024
An ROI matrix for large operators rolling out digital solutions

Leaders in large organisations will find many options when it comes to buying new tech.

This is why we chose to collaborate with Found by Lottie and focus on two solutions that can have a direct financial RO: Workforce Management (WFM) and Customer Relationship Management (CRM).

This report provides practical details regarding the costs vs. ROI matrix, implementation steps, and the impact of next-generation solutions on operational, HR, and marketing departments.

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Executive summary

Social Care providers have faced numerous challenges in the past five years. As the pyramid in the report shows, each department has had to balance priorities that could often end up competing for resources.

Digital transformation offers an opportunity to become more efficient and make better use of these assets, so that every area of the business can thrive. However, leaders will find many options when it comes to buying new tech.

This is why we chose to focus on two solutions that can have a direct financial ROI for Care organisations: Workforce Management (WFM) and Customer Relationship Management (CRM).

The report findings will be of particular use to C-level executives in Operational areas, Finance, Human Resources, and Sales. Each section will detail the impact of next-generation solutions on these departments, supported by qualitative interviews with other Care leaders in addition to data forecasts.

The last 5 years have been about implementing tech that enabled leaders to collect the data, but only when using solutions that talk to each other you can easily quantify the monetary impact.