What is next-generation Workforce Management?

Workforce Management (WFM) systems unify an organisation’s capabilities to better allocate resources. These systems have had a steady technological evolution, from basic digitised paperwork, to management software to current AI and machine learning capabilities.

This essential guide explains the evolution of WFM and why AI-driven technologies will influence the way organisations are run in the long-term.

The pillars of next generation solutions

1. Scalability 

At the core of a next generation solution stands their code base. Based on a cutting-edge programming language called Elixir, they use the technology that enabled tools like WhatsApp to go from a few thousand users to billions in a short amount of time. 

2. User centricity

Next generation solutions are built with consumer-grade standards to match the accessibility of personal apps workforces are used to. This makes the transition to new tech much smoother and increases adoption rate.

Managers get prompted with real-time nudges to approve suggestions on scheduling, forecasting and resource allocation, adding their expertise and human touch to truly intelligent management. 

3. Revenue driving

Unlike legacy systems, an AI based solution contributes to increased revenue. Large Language Models simplify millions of data points and don’t overwhelm managers with graphs.

Instead, prompting decision making by surfacing crystal clear insights and their implication. Each decision on agency use or shift allocation increases potential for revenue capture.

From better deployment of frontline workers to better allocation of resources, faster and more accurate decision making means happier and less overwhelmed staff. 
A concrete example can be found in the Care sector, where better resource allocation means not just a decrease in agency costs, but increased staff retention.

By enabling sustainable growth and boosting staff wellbeing, these solutions help drive revenue, not just cut costs.

To simplify calculating the ROI of implementing new tech, we've pulled together this useful guide.

How will Intelligent WFM impact operations?

The major upgrade: end-to-end core workflows natively integrated 

For organisations looking to move from generic systems or specialised legacy providers, this is where they will experience the biggest upgrade. 

HR, Scheduling and Payroll can work in sync with each other with perfectly integrated workflows. All teams on the same page means minimised risk for human error.  

For teams looking to transform their digital solutions, planning what to take into consideration is essential. 

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A configurable solution for individual sectors

Sector-specific knowledge combined with the flexibility of this new programming language means they easily accommodate the complex demands of different sectors.

Their ability to process large amounts of data and consider multiple variables, means many sectors can make use of the forecasting capabilities. Care operators and large Hotel groups can rise to meet their specific challenges while adjusting their staffing needs accordingly.

Easy integration with key systems and partners

The flexibility of next generation solutions and their sector specific specialisations mean they integrate with separate products such as eMAR or POS systems. This spells the long awaited extinction of double data entry to reduce admin time and cost as well as the risk of manual errors. 

Future proof

By using a WFM solution that is continuously adapting to new data sources and evolving alongside industry conditions, operations remain one step ahead.

Its scalability, cutting-edge technology and AI-driven insights means leaders stay ahead of trends. Enabling anticipation and reflexive responses to dynamic changes before or as they happen. This allows leaders to keep their competitive edge in an ever-evolving market. 

What’s next?

Sona is building the next generation of WFM with a truly intelligent platform that enables organisational leaders in complex, multi-location enterprises to put the right people in the right place at the right time; and to seamlessly manage their workforce end-to-end. 

Would you like to learn more about how our next-generation solution can help your organisation? Book a quick consultation here.